After more than 25 years, all i2O operations are coming to an end. All products and services will be discontinued during the sunset period, including stopping new sales, subscriptions, renewals, and contract extensions.

We understand this change may disrupt customers. Existing customers will retain access and support pro tempore. Thank you for your cooperation and understanding.

FAQs

Q1: What is changing, and when will services end?
i2O is winding down operations with all products and services. Existing customers will retain access and support pro tempore. The critical dates for End of Support, and data export will be listed in your customer bulletin.

Q2: Will my current contract still be honored during the sunset period?
Yes. We will continue to provide service and support pro tempore. During this period, our focus will be on maintaining operational continuity and addressing critical issues.

If you have contract-specific questions, you may reach out to info@i2owater.com to confirm how those will be handled during the wind-down period.

Q3: What happens to my data, and how do I export it?
You will continue to have access to your data pro tempore. We will also support customer data export requests in an effort to retain historical records and support your transition planning.

After a determined period, systems will be decommissioned and data will be deleted in accordance with contractual obligations, applicable law, and our data retention practices. To request a data export, please contact the support team listed in your customer bulletin with your organization name, contract reference, the data range required, and your preferred export format.

Q4: What are my options after the service ends?
We encourage customers to begin transition planning early to avoid disruption. Depending on your application and region, we may be able to discuss alternative solutions or transition options that meet your operational requirements.